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Patron Technology

New York
SaaS
Senior
4 days ago

We're hiring a Senior Manager of Product Development to join the team for PatronManager, a Salesforce-based CRM system that combines box office ticketing, fundraising, marketing, and staff collaboration, built entirely on the cloud-based Salesforce platform.

This is a senior-level position, reporting to the VP Product, that requires both product and management experience - you'll be leading the Product Development team, managing, advising, and coaching our Product Managers and QA testers to make sure the team effectively delivers an awesome final product to our customers.

If you have an interest in the arts and a love for software product management, and especially if you're familiar with the Salesforce platform, we want you to work with us! At Patron Technology, our clients are predominantly arts and cultural organizations (theatres, orchestras, dance companies, and museums) that use PatronManager to run their business. We believe in providing our customers with great technology, as well as the knowledge and expertise to use it to make their organizations successful.

In this role, you'll...

  • Be responsible for building and improving a software product that is loved by thousands of people;
  • Participate in roadmap development and advise on strategy as the voice of the product development team;
  • Run daily/weekly team and 1:1 meetings to make sure we're staying on track and meeting our goals;
  • Implement improved processes, policies, and procedures for the team, based on proven best practices for software companies;
  • Oversee operations for all product releases (schedule dates, approve final release versions, organize client release groups, edit release notes content, etc.);
  • Maintain strong relationships with colleagues in other departments (Sales & Marketing, Education, Client Administration, and Implementation);
  • Engage directly in the product management (we're a small team, so while you'll be managing the department, it's likely you'll also be the product manager for some features at the same time).

Requirements for this role:

  • 3+ years product management at a software company;
  • Experience managing a team of three or more people.

It would be great to have *some combination* of the following experience:

  • Administering and/or developing applications on Salesforce and the Force.com platform;
  • Using non-profit and/or arts management software (box office ticketing systems, fundraising platforms, marketing systems, other databases);
  • Working in arts administration (have you spent time in a box office, the membership desk at a museum, or a development department?);
  • Writing HTML, CSS, Javascript, or any other basic coding language.

Other details:

Salary commensurate with experience and ability; compensation includes United Healthcare health insurance and a 401K plan.

We're based in New York City, and local candidates are preferred for this role.

How to apply:

If all this sounds like a great fit for you, write to us and tell us why. Your cover letter is the most important part of your application - tell us why you'll be great at this job, and why you want to work for Patron Technology. Please include your resume as a PDF.

Send your materials (cover letter and resume) to Taylor at jobs@patrontechnology.com using the subject line "Senior Manager, Product Development."