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Talkdesk

San Francisco
Enterprise
Senior
last month

Would you like to join one of the fastest growing startups in the world? Talkdesk - a 2016 Forbes Cloud 100 Company - is the world's leading cloud-based contact center software provider. We have awesome investors (DFJ, Salesforce Ventures and Storm Ventures), are in a $22B market that is ripe for disruption and boast an impressive roster of customers including Shopify, Box, Anki, DoorDash, Edmunds and Qualys. We're looking for a world-class senior product manager to help us continue on our hyper-growth trajectory and shape the future of Talkdesk.

Are you passionate about building scalable, secure and user friendly web solutions in a fast-paced environment?

As a Senior Product Manager at Talkdesk we expect you to become the voice of our customers and market, and work with the engineering team to turn the vision into product requirements.

Responsibilities:

  • Contribute to the vision and design of a next generation call center platform
  • Create and maintain close relationships with our customers and market to develop a deep understanding of their needs as well as the competitive landscape
  • Create processes to capture, analyze, leverage and share customer insights
  • Evangelize ideas that will help to resolve customer problems
  • Work with with engineering, marketing and sales to build business use cases and define requirements/wireframes for new feature enhancements, products and services
  • Own priority for your product roadmap balancing input from engineering, design, marketing and sales
  • Document product functionality
  • Collaborate with marketing and sales to effectively launch new services, features and enhancements

Requirements:

  • Bachelor's degree in computer science, engineering, HCI or related field required from a top 20 university
  • 7+ years of hands-on experience working with software engineering teams (in product, design, or engineering) with at least 3+ years of hands-on product management or product design experience
  • Passion for user experience with strong attention to detail Background in SaaS, real-time communications, or enterprise preferred
  • Knowledge and use of formal Quality Assurance processes
  • Solid understanding of relevant technology and tools including APIs, cloud solutions and programming languages is preferred
  • Ability to adapt to rapidly changing technologies and business needs
  • Understand the development and implementation of large-scale, complex applications in a call center technology environment
  • Proven organizational skills with attention to detail and the ability to prioritize and succeed in an environment with competing demands
  • Excellent verbal and written communication skills