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Salesforce.Org

San Francisco
Non-Profit
Director
last month

Help us change the world. Salesforce.org is focused on bringing about a world where technology and collaboration accelerate solutions to the world's biggest problems. To achieve this vision, we have built a social enterprise that delivers world class products and services on the Force.com platform.

We are looking for a talented, self-directed, product leader who is passionate about working closely with customers to deliver market drive solutions. The Director of Product Management is responsible for leading the development of the nonprofit product portfolio by defining market requirements and working with technology, alliances and solutions teams to package the offerings into Salesforce.org solutions. This is an amazing opportunity to have impact with thousands of nonprofits while working on the world's best platform for delivering impactful applications. The team is one where self-directed individuals thrive, and one where your vision for increasing the impact of technology and education in the social change sector can be realized.

Duties will include development of market driven requirements that solve our customer's toughest problems, synchronizing customer needs and interests with roadmap and delivery schedules, and representing the product to internal and external stakeholders. The PM will work closely with stakeholders to help develop the roadmap, feature set and functional requirements for the development teams, and communicating that information to interested parties.

Position Summary

As a senior member of the Nonprofit Industry team, you have the opportunity to shape our nonprofit product strategy to enable organizations to deliver on their mission. You will accomplish this via direct hands-on ownership as well as leadership - both direct and by influence to drive the product strategy, roadmap, launch and operations of products with a global mindset. You will be a key player in helping accelerate the growth of the Nonprofit product line. Your overarching focus will be on bringing innovative product ideas to market - with a relentless focus on the customers and developers. You bring strong product oriented thinking combined with communication, analytical and leadership skills.

The Director of Product Management will be required to be an individual contributor in the product development as well as the SFDO nonprofit product portfolio leader. The individual must be knowledgeable and enthusiastic about leading the development, execution and strategy for effective, scalable, end-to-end business solutions. This includes gathering requirements, UAT, internal engagement, and customer outreach. Our Product Managers work cross-functionally with every team within Salesforce.org; from diving into the market to develop extensive market subject matter expertise, to sitting in on customer calls with the sales team, and working on user story mapping with user experience and engineering.. This position will report to the Nonprofit Industry Director and will be a key member of a small and growing innovative technology team

Core Responsibilities

    As to be expected in a startup-like environment, the scope of this position will evolve continuously. Comfort with ambiguity and flexibility is required. Below is a partial representation of what may be included in the Product Manager's typical week:

  • Leading the development of the SFDO product portfolio strategy
  • Gathering user requirements
  • Facilitate and manage the product lifecycle and continuously iterate to improve the product.
  • Manage and communicate tradeoff decisions between scope and schedule
  • Act as the subject-matter expert for the global nonprofit market
  • Synthesize diverse sets of data to educate the team and drive product decisions
  • Engage with customers and partners to understand their needs, articulate our goals and evaluate the impact of our product
  • Create product and project roadmaps, coordinate and prioritize fixes and modifications
  • Partner with marketing and alliances team at all levels to assess, initiate, prioritize, refine, and drive go to market messages for products and solutions
  • Above all else, doing the little things that get the team to their goals

Required Qualifications

  • 7+ years of experience in a Product Management role where you have shipped multiple products that have scaled
  • Demonstrated experience in the agile software development process.
  • Demonstrated experience in gathering and transforming customer needs into an actionable product vision and requirements definition.
  • Bachelor's' degree
  • 3+ years in the nonprofit or higher education sector
  • Knowledge of higher education and nonprofit applications and market needs
  • Pragmatic Marketing Product Management Certification

Our Product Managers are:

  • Well versed in understanding the customer needs
  • Compassionate (not just empathetic)
  • Curious
  • Entrepreneurial
  • Deeply analytical
  • Experts in creating a product narrative
  • Inspirational to engineers, designers and sales teams on a collective vision
  • Detail oriented yet versatile
  • Partners and believe that building a great product is a team sport