As Product Manager on our eCommerce Communications & Engagement team you will be dedicated to understanding the needs and challenges our customers face as they buy, use, and understand their benefits throughout the year so that you can be their advocate as you create and deliver the the communication that will keep them engaged throughout the year during the moments that matter to their life. You will lead the product from insight to delivery. You will navigate through the complex benefits industry and advocate for the advancement of our technology to ensure we can deliver a differentiated and superior customer experience that leverages all communication channels and touchpoints.

You will act as the organizational business leader for our flagship product and are responsible for functional product definition, health and driving growth and profitability of the product. This includes establishing and socializing a product vision that is backed by consumer research and data, conducting hypothesis testing to bring clarity to areas of ambiguity, creating a strategy and roadmap with clear prioritization and supporting the teams to deliver ongoing product improvements in an agile environment. You will be a key voice and influential leader leading with your cross functional teams including Product Ownership, User Experience, Quality Assurance, Engineering, Customer Service, Sales, and Marketing to ensure execution of a cohesive customer experience.

The Company

Benefitfocus, Inc. (Benefitfocus), incorporated on March 12, 2013, is a provider of cloud-based benefits management platform for consumers, employers, insurance carriers and brokers. The Benefitfocus Platform allows how organizations and individuals shop for, enroll in, manage and exchange benefits. The Company operates through two business segments: Employer, which derives its revenue from customers that use the Company's services for the provision of benefits to their employees, and administrators acting on behalf of employers, Carrier, which derives its revenue from insurance companies that provide coverage at their own risk. Its solutions support benefits plans, including healthcare, dental, life and disability insurance, and voluntary benefits plans, such as critical illness, supplemental income and wellness programs. It provides a multi-tenant cloud-based benefits management platform to the employer and carrier markets.

The Product Manager is expected to:

  • Conduct research and use data to Identify the most important customer problems to solve across as it relates to the shopping, communication and engagement with benefits
  • Be visionary in your ideas and recommendations to go beyond what is possible today
  • Execute hypothesis testing, prototypes and design thinking methodologies to deliver solutions and address the root issues and deliver on the intended outcomes 
  • Advance the growth, health and technology capabilities to continuously improve the experience and set the standard in the market
  • Balance feature/experience improvements with product health: quality, scalability, performance, infrastructure needs
  • Consult with senior leaders of the executive team to get input, alignment, and be the advocate of the consumer during strategic planning
  • Maintain a prioritized investment backlog of market driven needs for the functional product area
  • Foster and environment that creates high performing scrum teams
  • Support buy, build partner evaluations to support needs of your functional product area
  • Coordination with Product and Engineering leadership for large scale initiatives
  • Consultation with Customer Development at functional product area level
  • Inspire the growth of product owners and product manager and share best practices

Requirements:

  • Minimum of 5+ years experience as a Product Manager or Product Marketing Manager
  • Minimum of 5+ years of software product or support experience
  • Demonstrated success defining, launching, and transforming existing SaaS technology products
  • Experience creating and deliver customer web/mobile shopping experience particularly around push and pull engagement and communications
  • Familiar with designing 3rdparty integrations using APIs
  • Understanding of creating recommendation engines/algorithms to deliver a meaningful customer experience (preferred)
  • Bachelor's degree (MBA preferred)
  • Technical background, with experience in managing SaaS solutions
  • Must be able to travel 20% of the time (if needed)
  • Example of a product/project you have led and the outcomes achieved

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability. It is Benefitfocus' policy to encourage diversity in hiring, recognizing that this enriches the work environment for all Benefitfocus Associates and that a broad variety of perspectives enhances decision-making and creativity. Benefitfocus is an Equal Opportunity Employer Minority/Female/Disability/Veteran.