Department: Product Management
Reporting to: Head of Product Management
Type of Contract: Permanent
Working Pattern: Full time
FutureLearn is transforming access to education and is one of the world’s largest social learning platforms.
Based in London’s Camden Town, we offer online courses, programs and degrees run by over 100 leading universities from around the world including UCL, University of California Berkeley, University of Edinburgh, University of Melbourne, King’s College London, Purdue University and University of Groningen. We also work offer online courses from specialist education providers including CIPD, UNESCO and the Raspberry PI foundation.
Our vision is a global community, where everyone learns together and enjoys access to the education they need to transform their lives. Our award-winning platform helps by provoking conversation around the course material, so that learners and educators learn as much from each other as from the material itself.
Since our launch in September 2013, we’ve run hundreds of courses that have attracted over 7.5 million learners from all over the world and we've seen over 19 million enrolments on our open online courses and are now working with our partners to pioneer a more modular and accessible approach to studying full degrees.
We are looking for a Product Manager who will work in our Degrees and Pathways business area. The role will be a leadership position within the team responsible for enabling academics to construct and deliver fantastic learning experiences with ease to their students and informal learners. The Product Manager must be able to combine a drive for innovation in education, a relentless focus on the user experience and a pragmatic approach to ensure FutureLearn remains at the forefront of the industry.
Product Managers at FutureLearn are responsible for four key areas:
- Understanding and interpreting data and user research
- Encouraging and managing ideas generated from learners, partners and staff
- Working with marketers, developers and designers to understand complexity of different solutions
- Evaluating and scoping opportunities based on learner, business and partner needs
- Shaping the strategic direction of the product with the head of Degrees
- Creating, managing and communicating roadmaps and backlogs for specific products
- Developing explicit metrics to measure success and guide decision-making
- Facilitate team decisions and resolving conflicts
- Prioritising – (and saying ‘no’)
- Defining and agreeing what ‘done’ looks like
- Writing stories and defining scope
- Celebrating success when the team’s outcomes are met
- Encouraging innovation, both in what we create and how our product team works
- Communicating the vision for an area of our product, as well as roadmaps and plans, to the team
- Facilitating collaborative development of the product roadmap with senior academic staff and technical leads across various universities
- Facilitating workshops with stakeholders and product team members
- Contributing to regular meetings such as sprint reviews
- Sharing information regularly with other teams to understand their plans
- Experience of working as a mid-senior level Product Manager in an agile, cross-functional team
- Experience successfully working with a broad range of external stakeholders to understand requirements
- Ability to shape a roadmap formed from user, external stakeholder and business needs
- Experience of facilitating developers, designers, user researchers and others to successfully deliver projects in a hands-on way
- Ability to communicate vision, decisions and progress to a range of stakeholders verbally and in writing
- An interest in the future of education, thrive on exploring pioneering new ways of doing things and be passionate about creating delightful solutions.
- Experience of facilitating collaborative development of a product roadmap with senior academic staff and technical leads in the higher education sector
- Knowledgeable about technical integration with university systems
- Previous use of OKRs to define focus and success with a team
- £50,000 - £60,000 p/a salary based on experience
- Great mentoring and support from our product management team
- 28 days holiday (plus 8 days public holiday)
- Buy & sell up to 5 days holiday
- Charity day (volunteer for a charity of your choice)
- Cycle to work scheme
- Season Ticket loan
- Flexible working environment/hours
- Pension (4% employer / employee contribution)
- Great coffee, teas & fruit
- Complimentary breakfast
Please contact firstname.lastname@example.org if you require any reasonable adjustments or alterations to be made, to support you through the recruitment process.
We value diversity at FutureLearn, and we do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, neurodiversity, marital or disability status.
Please note: This is not a remote working position and you must have the right to work in the UK to apply. No recruitment agents please.
Closing date: Monday 4th June 2018, 9am