At DoorDash, we're building the future of on-demand delivery. We're creating a small team of unbelievably talented product leaders to define and execute on our vision of building local delivery networks in cities all across the world.
As the Dispatch PM, you’ll work on the system that is at the center of our business, connecting all three sides of our marketplace so that we can run the most advanced delivery platform. The dispatch system is the thread connecting dashers, consumers, and merchants. You will leverage machine learning, predictive analysis, combinatorial optimization and operational processes to make deliveries as efficient and as reliable as possible. You will have to know how to combine technology with pragmatic operational changes to fundamentally change the constraints of the problem, and achieve even greater solutions.
What You'll Do:
- You'll be the product leader for the dispatch pod - drive definition, product roadmap and long term vision for the team responsible for the algorithms and automation that connect our 3-sided marketplace of consumers, merchants, and Dashers.
- Optimize our marketplace to run most efficiently in each of our markets
- Run experiments to better understand marketplace dynamics and identify trade-offs and opportunities to make every delivery faster.
- Explore our data and work closely with data scientists to leverage that data, e.g. to improve consumer ETA times
- Drive new feature development from start to finish. Work cross functionally with engineering, design, operations, marketing, local markets to gain a deep understanding of the business.
- Run user research, usability studies, and data-driven experiments to inform product direction
- Natural ability to make stuff happen around you through influence. You manage chaos, ambiguity and complexity, in a detailed and organized way
- You aim to build systems that can improve themselves
- Fascination with efficiency and logistics
- "Spidey-sense" product instincts and an ability to balance user and business impact
- Avid DoorDash user
- Bachelor’s degree in Computer Science or equivalent with 1+ year of engineering industry experience
- Strong interest in logistics, transportation, maps, and location based services
- Deep understanding of machine learning & algorithms
- 3+ years of end-to-end product management
- Exceptional written and oral communication skills
- Exceptional analytical skills and knowledge of SQL
This role reports to a Director of Product and will work closely with the founders as well as different functional heads in the company, such as engineering, design, support, operations, and marketing.
Founded in 2013, DoorDash is a San Francisco-based technology company passionate about transforming local businesses and dedicated to enabling new ways of working, earning, and living. Today, DoorDash connects customers with their favorite local and national restaurants in more than 600 cities across the United States and Canada. By building intelligent, last-mile delivery technology for local cities, DoorDash aims to connect people with the things they care about — one dash at a time.