Zendesk is looking for a Product Manager to own and deliver the product security and abuse prevention strategy for the rapidly growing Zendesk platform. You will work with other stakeholders to define and execute the security roadmap for Zendesk’s 119,000+ customers while contributing to the security operations of Zendesk’s infrastructure. You will work closely with our marketing and customer support teams to communicate security best practices and drive feature adoption. In addition, you will lead our abuse prevention efforts across the family of Zendesk products, leveraging our machine-learning based models to identify and contain fraudulent activity.

What you’ll get to do every day:

  • Located with our fast-growing engineering team in San Francisco, you will:
  • Drive product development as the agile Product Owner for Security Dev and Abuse Prevention Engineering teams in San Francisco.
  • You will own the Security & Abuse Prevention roadmaps and will work daily with our design and engineering teams to bring new features to market.
  • Apply a data-driven approach to assess & contain abuse across the Zendesk platform.
  • Ensure a safe, secure, and trustworthy platform for our customers.
  • Work with other Product Managers security best practices are integrated into the entire Zendesk product platform.
  • Take responsibility for driving adoption by partnering closely with our Product Marketing, Sales, and Customer Success teams to bring new security & abuse prevention features to market.
  • When necessary, work closely with Zendesk’s Security Operations team to respond to any customer-impacting security incidents.
  • Collaborate with DevOps and NetOps to drive key security projects for Zendesk’s infrastructure.
  • Distill Zendesk’s competitive positioning, customer research, and new technology developments into a clear security strategy that will differentiate our platform in the mid-market and enterprise space.

What you bring to the role:?

  • Demonstrated intuition for enhancing SaaS and/or mobile applications with security and abuse prevention features that help customers manage risk while maintaining usability and simplicity.
  • You can proudly share your previous work as Product Manager leading projects from concept to production.
  • You’re innately passionate about information security, exhibiting a solid foundation of accepted data protection practices, threats and vulnerabilities, controls, and risk.  You stay current with security trends.
  • You have a solid understanding of security services such as authentication and encryption across mobile and web applications.
  • You bring product management experience from a trust and safety, anti-spam/anti-abuse, or similar background, or you are experienced working in such settings.
  • Accountability and work ethic necessary to successfully collaborate with multiple geographically distributed teams while managing multiple projects.
  • Strong customer relationship skills used to define minimal requirements necessary to deliver customer value.
  • Excellent verbal and written communication skills and the willingness to present and defend your ideas to other key stakeholders.
  • Proven leadership skills with the ability to make decisions without perfect information.
  • Bachelor’s degree or equivalent work experience required.

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.

Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  

Individuals seeking employment at Zendesk are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.