Product Manager

BirdEye

SaaS

Mid

Palo Alto, CA

5 days ago

BirdEye (www.BirdEye.com) is an award-winning SaaS platform reimagining the way customer feedback is used to acquire and retain connected customers by closing the loop between business reputation and customer experience (CX). In today's reputation-driven economy, BirdEye provides the eyes, ears and algorithms necessary to create a stand-out customer experience that drives the two most important components of a business... customer acquisition and customer retention. We are growing rapidly with an incredible team of investors, leaders, and most importantly team members.

Who we are hiring

Role

At BirdEye, Product Manager is considered to be a mini CEO. This is a critical role where you will be required to work cross functionally and launch innovative products. You will be responsible for developing solutions, which includes launching products and working closely with our design and engineering teams. The ideal candidate has a strong technical, analytical, and product background - with a hunger to make products grow.

In this role you will:

  • Launch products on a regular basis.
  • Identify market opportunities and define product vision and strategy.
  • Understand customer needs and gather product requirements.
  • Develop new products and enhance existing products.
  • Engage closely with the engineering team to help determine the best technical implementation methods as well as a reasonable implementation schedule.

Benefits

What we offer

  • Work closely with a cross functional team of highly motivated and intelligent folks with a unique range of startup and enterprise experience
  • Vibrant company culture
  • Mentorship opportunities
  • Competitive salary with stock options
  • Unlimited in-house snacks & drinks
  • Growth, Development and Career opportunities which accompany a high-growth organization

What We Do

BirdEye is a Customer Driven Marketing all-in-one platform built from the ground up to help businesses turn every customer into a happy customer. The BirdEye platform enables businesses to monitor reviews from all major sites, gain new reviews, manage customer feedback, and automatically promote their good reputation across the web, social media, and search engines.

BirdEye Customer Experience Platform converts in-moment feedback into swift corrective actions, leading to positive experiences; our natural language processing and big data engine gleans all the customer feedback to provide businesses with actionable insights and competitive benchmarking to fine-tune products, services, and operations.

BirdEye closes the loop on customer experience and reputation management turning customer feedback into the next-generation marketing engine. BirdEye was founded in 2012, and we are now over 170 employees strong and obsessing every day about our over 22.000 customers. We have offices in Palo Alto, Sacramento, Denver, Dallas and New Delhi.

In addition to our relentless focus on the customer, we've received over $30 million in venture funding, we've won a PnP Hottest Startup Award and a Silver Stevie Award in 2016 and rank #15 on SaaS1000, the Index of the fastest growing SaaS companies. We aren't slowing down anytime soon.