The New York Times is seeking a smart, ambitious Product Manager to support the Reader Experience - Services and Features team. We build relentlessly helpful and useful products and capabilities in support of our features desks (e.g. Style, Travel and Well) that help our users live more fulfilling lives. We build Guides, Gift Guides, and support Smarter Living.

This role demands a strong focus on both the development and delivery of digital products using Agile best practices. You will have to balance strategic thinking with the nuts and bolts of getting features out the door. You will work in a highly collaborative, cross-functional environment with multiple stakeholders. You will be expected to work closely with data and contribute to a culture of testing and learning.

We are seeking candidates who:

  • Care about great user experiences;
  • Can effectively prioritize in a fast-paced environment;
  • Are passionate about the value of data and testing;
  • Love solving problems;
  • Believe in the power of process;
  • Operate with a sense of urgency; and
  • Are in their element at the intersection of technology, design and business.

If you were working for us, here is a sample of tasks you would have done in the last two weeks...

  • Work with design and research to coordinate a usability study on a new feature for our gift guides
  • Lead the team in a user flow exercise for a new set of features
  • Review the roadmap with Project Management to make sure the team is on target
  • Present data results of the latest consumer marketing experiment to team
  • Work with newsroom to prioritize requirements for a new editorial feature
  • Write up pages in Confluence with requirements and goals for a new feature, ahead of a design sprint
  • Finalize outstanding questions with the Advertising team and another internal product team on requirements
  • Create tickets in JIRA with user stories after finalizing an MVP for a feature with team
  • Set up a testing strategy for a new feature
  • Create a model to inform a decision for a new opportunity
  • Send email with how team is tracking against KPI's to larger organization

Responsibilities:

Own the product development process from discovery to delivery for one or multiple projects, including developing new features that improve the user experience, increase engagement and drive conversions:

  • Partner with design, newsroom and engineering to run the discovery process
  • Prioritize requests against goals and work with team to define the MVP
  • Gather requirements, write user stories and acceptance criteria, engage stakeholders, and troubleshoot questions
  • Collaborate with the dev lead, QA and project management to ship on time
  • Capture the work to be done in Confluence / JIRA and other appropriate tools
  • Collaborate with Product Marketing to define go-to-market strategy and launch plans
  • Work closely with the Product Director to define the strategy, goals and prioritize the roadmap for one or multiple projects
  • Track all relevant performance metrics for day-to-day product performance; develop a "spidey sense" for emerging issues and working with the data analytics team to bubble up insights to the Product Director and team at large
  • Define KPI's for new features and create plan for measuring each initiative (eg. run A/B tests)
  • Working closely with internal research resources, define research requirements and metrics for new projects
  • Communicate consistently with various stakeholders on major launches, status of roadmap and goals (eg. bi-weekly product status emails, team meetings, sprint reviews)
  • Keep abreast of the digital landscape and study our competitors' tactics.
  • Understand the needs and desires of the Times's audience.

Requirements:

  • Minimum 3 to 4 years of digital product experience or relevant experience in a media company or digital business
  • Bachelor's degree required
  • Proven experience managing and leading projects with multiple stakeholders
  • Familiarity with design thinking and product discovery processes and methods
  • Deep experience with analytics platforms (eg. Google Analytics, Localytics) and A/B testing methodology
  • Technical proficiency with software development preferred
  • Fluency in English and emoji and/or GIFs

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The New York Times Company is an Equal Opportunity Employer and does not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics.