As a part of the Jet Customer Experience team, this Director is responsible for leading product for some of Jet's core capabilities across customer-facing touchpoints – including web and mobile web, as well as collaborating closely with the Native App team. This role will play an integral part in defining vision and goals, strategy, product discovery and implementation of all aspects of product discoverability on Jet. Discoverability includes the disruptive product presentation through search, browse, and personalization.
The Director will be responsible for driving multiple workstreams to rapidly improve the ease of Jet's customers finding products across our online experiences. Foundationally, this begins with close collaboration with our internal and external product data teams to define what high-quality, rich data and user-generated content is needed on a per-category basis, in order to facilitate shopping decisions, reflect Jet's tone-of-voice and instill trust with Jet for every focus category. This partnership also includes understanding and influencing the rules powering the user-facing taxonomy, by identifying a combination of industry-standard and Jet-specific expectations of how our users want to shop. Jet's phase is very early stage so initially the work is foundational set up and builds, with the opportunity to strongly influence the approach and get these critical concepts right from the get-go!
Central to this role is also working with experience solutions product, design/UX, engineering, optimization, retail and marketing teams to enable a shopping experience, which exceeds the user's expectations and delights at every step of the journey. Without best-in-class navigation, search, and personalization the Jet experience would be just a typical e-commerce site – we are disrupting commerce with new ways to shop. This leader will need to champion challenging the conventional approaches and apply creative problem-solving to develop solutions which are bold technically, yet simple and intuitive.
In order to be successful, this candidate must enjoy and have strong experience managing other PMs, managing engineering and design teams, knowing when to step in with process and when to be scrappy as well as have excellent communication and collaboration skills. He or she will also work across teams company-wide to align others around a customer-facing vision and priorities. We are looking for a leader to inspire and coach a team of product managers to drive high impact for the business and make Jet an essential part of our customer's lives.
Jet is reshaping e-commerce as we know it. Based in Hoboken, NJ (just 10 mins from Manhattan), we are on the relentless pursuit of building the world's greatest customer experience for shopping online. At Jet, we believe in bold. That means taking risks, asking "why not", looking where no one's looked before and crushing it!
Our engineers are utilizing and building world class technologies to optimize the supply chain, remove unnecessary costs, sprinkle in some surprise and delight - all while delivering our customers the best possible value on products they love (and we're just getting started!). At Jet, we have worked hard to build a culture that stresses the importance of learning and of sharing knowledge. If you want to be part of the team that is disrupting the shopping norm and you're capable of smashing the status quo, we have a hunch you'd look good in purple.