HomeAway, based in Austin, Texas, is the world leader in vacation rentals with more than 2 million unique places to stay in 190 countries, and is a part of the Expedia, Inc. family of brands.

HomeAway offers an extensive selection of vacation rental homes that provide travelers with memorable experiences and benefits, especially more room to relax, for less than the cost of traditional hotel accommodations. The company also makes it easy for vacation rental owners and property managers to advertise their properties and manage bookings online.

The Opportunity:

Want to craft memorable vacation experiences? At HomeAway we help travelers discover and book unique vacation rentals for their families and groups. But what happens when travelers need to communicate with HomeAway or owners/managers about the property or their trip? How should HomeAway provide travelers with easy and delightful experiences for asking questions, completing their booking, and connecting with customer support? What feedback loops should power our marketplace to ensure travelers can communicate with property owners seamlessly? How can conversational interfaces, machine learning, and chatbots help facilitate these communications? These are the questions you get to focus on as the Product Manager for Traveler Communications.

Primary Responsibilities:

  • Drive the product vision and strategy for the communication experience between travelers, property owners/managers, and HomeAway
  • Collaborate with data scientist to train and build a machine learning-based platform to help HomeAway actively answer traveler questions
  • Define and build delightful traveler experiences and initiatives to drive frictionless communication across web, email, mobile app and push notification channels
  • Collaborate with product marketing to research feature requirements that balance traveler and supplier needs
  • Monitor and investigate customer feedback, net promoter scores, customer support metrics, and A/B test results to make sure customer needs and concerns are being addressed
  • Work closely with UX designers to research, define, and test next generation experiences
  • Collaborate daily with the Development team to ensure projects are clearly defined and properly phased to facilitate timely delivery of functionality
  • Launch new features or products by collaborating with customer service, product marketing and marketing on go-to-market and lifecycle marketing strategies
  • Lead market competition watch activities to identify gaps and opportunities to improve the traveler communication experience
  • Collaborate with the Business Intelligence team to track and report on primary outcomes (e.g. adoption, conversion, A/B test significance)

What we look for:

  • To be considered for the position, you have shown current and meaningful expertise in directing product strategy and development of consumer-focused products. Product Managers should be passionate about well-designed online and mobile products, end user experience, and current and evolving standard methodologies in software development.
  • 5+ years of Product Management experience
  • Experience with UI/UX design and usability
  • Experience with online A/B testing to drive improvement in customer experience and business results
  • Experience utilizing web analytics and data analysis to aid business decisions
  • Experience with customer centricity and voice of the customer programs
  • Travel industry experience preferred
  • Ability to lead large, complex, international projects in a dynamic environment
  • Validated experience in adopting product management standard methodologies and policies
  • Ability to collaborate closely with designers and usability researchers to drive product enhancements
  • Strong communication and presentation abilities
  • High level of initiative and commitment to build a premier user experience for our customers
  • BS or BA in computer science or an equivalent field
  • Willing to travel up to 10% Internationally

Benefits:

  • Competitive health and insurance benefits
  • Competitive salary
  • Annual target bonus or commission
  • Paid vacation and sick time
  • Vacation rental on a yearly basis (taxable benefit)
  • Employee Stock Purchase Program
  • Free snacks and beverages
  • Frequent company update talks with our leadership team
  • Free listing on HomeAway.com
  • Electronic, adjustable stand-up desk
  • Discounted Metro & Rail pass
  • Casual dress