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Comcast

Philadelphia
Consumer
Mid
2 weeks ago

You are...

  • Someone with 5+ years of experience in product management or customer experience
  • A product wizard. You know what makes a successful brand and product, that has meaningful relationships with consumers. You understand how to build compelling customer experiences that communicate on human terms
  • An independent thinker. You like working without someone looking over your shoulder. You are comfortable sharing your opinion and proposing new ideas and processes
  • Graceful. You are an open-communicator. You do well sharing ideas with other team members and providing insights in a clear, helpful way
  • Fun. You're a charismatic people person who can talk to anyone; you're flexible, fearless, and excited to help build something awesome and share it with the world
  • Motivated. You understand the impact of a highly-satisfied, excited user base; you are passionate about designing the best experience possible for them

Responsibilities

  • As part of the Product Management and Customer Experience team at XFINITY Mobile, this role owns strategy and execution for billing and payment of our services. Focus areas include monthly billing, how customers switch between plans, and how they pay for our services and have a great experience at every step
  • Identify and research opportunities to improve the billing experience in digital, care and retail channels, creating memorable moments for our customers
  • Collaborate with other product managers to introduce cross-functional features
  • Partner with engineers, developers, and operations through implementation phase to realize product vision
  • Work closely with business model and strategy teams to ensure concepts meet our business objectives and establish our leadership position in product experience
  • Collaborate tightly with experience design, operations, and engineering to deliver best in class experience focused product solutions

Experience

  • Qualified candidates should have at least 3 years of experience in areas such as product management, interaction design or user research for a consumer facing product. Experience with subscription billed products or services is a plus, but not required
  • Experience in an Agile software development environment, creating and managing user stories and acceptance criteria in a product backlog
  • Demonstrated ability to lead initiatives in concert with Program Management, Development, Product Planning, Brand and Marketing
  • Exceptional project management skills, demonstrated experience delivering projects on-time and aligned to the business strategy
  • Excellent communication, presentation and organizational skills
  • Experience cultivating talent and managing a team of product managers
  • Understand the array of technical constraints, user goals and business requirements that shape current and future products
  • Excellent written and verbal communications skills
  • Strong organizational skills and an attention to detail

Education

  • College degree with an emphasis in design or technology preferred

Bottom line: You have to hustle! You must be excited to get your hands dirty and help build a growing business.

Comcast is an EOE/Veterans/Disabled/LGBT employer